Privacy Policy

Last updated: December 2025

Paradigm Productions Group (“PPG,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your data.

By visiting our website or working with us, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information when you:

  1. Submit a contact form

  2. Request a proposal

  3. Join our email list

  4. Upload files or assets for event planning

  5. Fill out onboarding forms or project intake forms

  6. Communicate with us directly via email or phone

This may include:

  1. Name

  2. Company name

  3. Email address

  4. Phone number

  5. Event details

  6. Project files (PPTs, PDFs, CADs, videos, etc.)

  7. Billing information (for contracted work)

1.2 Information Collected Automatically

When you use our website, we may automatically collect:

  1. IP address

  2. Browser type

  3. Device information

  4. Pages visited

  5. Time spent on site

  6. Referring URLs

This data helps us improve website performance and user experience.

1.3 Cookies and Tracking Technologies

Our website uses cookies for:

  1. Basic functionality

  2. Analytics (Google Analytics)

  3. Video playback (Vimeo or YouTube embeds)

  4. Security and spam protection

You can manage cookie preferences in your browser settings.

2. How We Use Your Information

We use your information to:

  1. Respond to inquiries and provide proposals

  2. Communicate about projects, schedules, and deliverables

  3. Provide AV production, creative direction, and event services

  4. Upload, manage, and deliver show assets

  5. Improve our website and marketing

  6. Maintain internal customer relationship management (CRM) records

  7. Send updates and relevant communications (you may opt out at any time)

  8. Comply with legal, contractual, or safety obligations

We do not sell or rent your personal information.

3. How We Store & Protect Your Data

We take data protection seriously and use major industry-standard platforms, including:

  1. WordPress + Elementor (website)

  2. Monday.com (CRM + client onboarding)

  3. Dropbox (file storage)

  4. Google Workspace (communication + documents)

  5. Vimeo (video hosting)

  6. Dropbox Sign / DocuSign (contracts)

Measures include:

  1. Encrypted connections (SSL/HTTPS)

  2. Strong access controls

  3. Data minimization

  4. Regular security updates

  5. Secure file transfer practices

No method of transmission is 100% secure, but we follow best practices to protect your information.

4. Sharing Your Information

We may share limited information with:

  1. Trusted vendors supporting your event (e.g., staging, lighting, production partners)

  2. Payment processors

  3. Cloud storage services

  4. Email service providers

  5. Legal or regulatory authorities if required

We only share what is necessary to deliver services effectively and safely.

We never sell your data to third parties.

5. How Long We Keep Your Information

We retain information only as long as necessary for:

  1. Active projects

  2. Billing and accounting requirements

  3. Legal compliance

  4. Future project reference

You may request deletion of your data at any time, unless prevented by legal obligations.

6. Your Rights

Depending on your region, you may have the right to:

  1. Access the information we hold

  2. Request corrections

  3. Request deletion

  4. Opt out of marketing communications

  5. Limit or object to certain types of processing

To request any of these actions, email info@paradigmproductionsgroup.com.

7. Third-Party Links

Our website may include links to third-party sites.
We are not responsible for the privacy practices or content of those external websites.

8. Children’s Privacy

Our services are not intended for individuals under 13.
We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy as our services evolve.
Updates will be posted on this page with the revision date above.

10. Contact Us

If you have questions about this Privacy Policy or how your data is used, please contact:

Paradigm Productions Group
215 E Main Street
Leesburg, Florida 34748
info@paradigmproductionsgroup.com
(407) 909-1338